PRIVACY POLICY

Refund Policy

1. General Policy:
We aim for complete client satisfaction. Refunds are available under the following circumstances:

• If the content delivered is substantially different from the agreed-upon scope.
• If the content contains plagiarism despite prior assurances of originality.

2. Refund Request Procedure:
Clients must submit a refund request within 7 days of content delivery. Teck Monk Ltd will review the request and may offer a revision first. If the revision does not resolve the issue, a partial or full refund may be issued based on the proportion of work completed.

3. Non-Refundable Cases:
• Dissatisfaction due to minor edits, preferences, or changes in project scope.
• Delays caused by client feedback or late communication.

The information we collect is used to provide and improve our services, respond to inquiries, manage projects, enhance user experience, analyze website performance, and communicate important updates regarding our services. We do not sell, rent, or trade your personal information to third parties.

Teck Monk Ltd may use cookies and similar tracking technologies to enhance browsing experience, understand user behavior, and improve website functionality. You may choose to disable cookies through your browser settings; however, some website features may not function properly as a result.

We may work with trusted third-party service providers such as hosting companies, analytics platforms, payment processors, and marketing tools. These third parties may process data in accordance with their own privacy policies, and we ensure reasonable measures are taken to protect your information.

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, misuse, alteration, or disclosure. While we strive to protect your information, no online transmission or storage system can be guaranteed 100% secure.

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Depending on your location, you may have certain data protection rights including the right to access, correct, update, or request deletion of your personal information. You may contact us at any time to exercise these rights.

Teck Monk Ltd reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website and services constitutes acceptance of any revised policy.

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us at info@teckmonkltd.com or call (403) 837-1747.